Frequently Asked Questions
Everything you need to know about your Zens tech experience.
What is the standard shipping timeframe for Zens electronics?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened electronic devices?
Items can be returned within 30 days of purchase. While we prefer original packaging, opened items are eligible for a full refund or exchange provided they are in 'like-new' condition with all accessories included.
Do Zens products come with a manufacturer warranty?
Yes, all Zens hardware includes a comprehensive 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you currently accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Are your electronics compatible with international voltage standards?
Most Zens devices are designed with universal voltage (100-240V). However, we recommend checking the specific product specifications page or contacting support to verify for a particular model.